We want you to be completely satisfied with every item that you purchase from Jurassic Jungle. We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible. Our returns policy has been constructed to comply with the relevant consumer rights and retailer obligations as set out under the Australian Consumer Law (ACL).


When to return a product?

You are entitled to a replacement or store credit from Jurassic Jungle when an item purchased fails to meet one of the consumer guarantees as per the Australian Consumer Law (ACL), i.e. the product:

Is faulty or of unacceptable quality

Does not match the description or sample

Is unfit for the intended purpose (i.e. does not do what it is meant to do)

And proof or purchase must be provided (proof of purchase details are outlined above)

Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, a debit/credit card statement, loyalty member transaction history or online purchase transaction history.

We do NOT accept change of mind returns.



How do I return a product purchased online?

Items purchased from our online store can be returned via post to our store or in person at Jurassic Jungle.

If you would like to post the item back to us, please contact Jurassic team to assist with organising the best method of shipping for your return or exchange, on

Please include your name, phone number, the name of the product in question and your reason for return (e.g. faulty item, etc).


How long will my refund take?

Please allow 7 business days for the return to be processed after your item arrives back at our store.


Can I return my purchase instore?

Online purchases can also be returned instore. A copy of your proof of purchase is required to complete the transaction. 

Need to return an item now? Click here to send an email to